Trustpilot Reviews API Documentation

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    "created_at": "2026-01-15T14:30:00Z",
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    "total_time_taken": 2.5,
    "request_url": "https://www.trustpilot.com/review/www.amazon.com",
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    "domain": "www.amazon.com"
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    "name": "Amazon",
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    "website": "https://www.amazon.com",
    "rating": 1.5,
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    "reviews_histogram": {
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        "category_id": "shoe_store",
        "name": "Shoe Store",
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    "summary": "Looking at 6,043 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that deliveries arrived significantly later than originally promised, while valuable packages were often left completely unprotected outdoors in terrible weather conditions. Buyers also reported that customer service representatives were extremely unhelpful and difficult to reach, making it nearly impossible to navigate support pages or successfully resolve ongoing problems. Some reviewers were happy with fast shipping, noting that certain orders arrived surprisingly quickly alongside efficient service and reliable handling. A few consumers also praised the polite assistance and smooth resolutions provided by specific support agents during their direct contact.",
    "topics": [
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        "topic": "delivery_service",
        "name": "Delivery service",
        "summary": "Reviewers express deep dissatisfaction regarding the delivery service, noting that packages are frequently delayed, damaged, or left exposed in bad weather outside despite explicit instructions. Consumers frequently report that drivers ignore requests to use safe spots, fail to respect delivery times, and leave parcels vulnerable to theft or weather damage."
      },
      {
        "topic": "product",
        "name": "Product",
        "summary": "Consumers find product purchases frequently disappointing, reporting damaged goods, missing items, and delayed deliveries. Reviewers also encounter faulty merchandise, incorrect items, and unresponsive customer support when seeking remedies."
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      "reviews_count": 2546
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    {
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      "reviews_count": 1632
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      "review_id": "6af0fcbd7edf6a0b0943a6a3",
      "link": "https://www.trustpilot.com/reviews/6af0fcbd7edf6a0b0943a6a3",
      "rating": 1,
      "title": "They shipped me a defective tool sold…",
      "text": "They shipped me a defective tool sold as new. The package arrived with seal broken and top of tool broken off. Requested an exchange from customer service. They blamed makita, then stated it was the only tool they had.(at the time of purchase i was offered to purchase a returned tool at lower rate.) They did take the tool back and refunded my $$ and and closed my account stating I had violated their return policy. Be careful with higher dollar purchases. Else record yourself unboxing the item. Very shady dealings, and nasty overseas customer service.",
      "language": "en",
      "source": "Organic",
      "published_date": "2026-11-09T00:50:37.000Z",
      "experienced_date": "2026-06-08T00:00:00.000Z",
      "verification_level": "not-verified",
      "verification_source": "invitation",
      "author": {
        "consumer_id": "6af0fcaecbdb200155333fa0",
        "name": "Christopher Scott Montoya",
        "link": "https://www.trustpilot.com/users/6af0fcaecbdb200155333fa0",
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        "reviews_count": 1,
        "business_reviews_count": 1,
        "is_verified": false
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      "is_verified": false
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      "review_id": "6af0e76689e989bd1e38b10d",
      "link": "https://www.trustpilot.com/reviews/6af0e76689e989bd1e38b10d",
      "rating": 1,
      "title": "I've been a long time Amazon customer…",
      "text": "I've been a long time Amazon customer and typically satisfied with all aspects of the business. My latest order was an exception. Two of the items ordered arrived used...I never order used items from them. One was some compostable trash bags that arrived with another customers shipping label still attached with a large red R circled on it...assuming it was returned from said customer. However, it was missing trash bags! How did this happen? Are returns not checked before being shoved back onto a shelf for resell? The other item was a camping ceiling fan that had clearly been used...remote was damaged! Seriously! Now I have to make 2 separate trips to return these items. There is no local Amazon return center in my location. I attempted to actually speak with someone in customer service but they literally make it impossible...kept looping back to the same page. AI didn't understand...kept repeating the same answers over and over! This experience was so frustrating and completely unacceptable. I'm hoping someone from Amazon actually reads these reviews...won't hold my breath! Things have changed at Amazon and not for the better...someone needs to pay attention!",
      "language": "en",
      "source": "Organic",
      "published_date": "2026-11-08T23:19:34.000Z",
      "experienced_date": "2026-11-08T00:00:00.000Z",
      "verification_level": "not-verified",
      "verification_source": "invitation",
      "author": {
        "consumer_id": "6af0e75ad4299359afe9b6b5",
        "name": "Tracy Rogers",
        "link": "https://www.trustpilot.com/users/6af0e75ad4299359afe9b6b5",
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        "is_verified": false
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      "is_verified": false
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