Capterra Reviews API
The Capterra Reviews API returns the reviews of a software product on Capterra, 25 per page: each review's overall and detailed ratings, title, summary, pros and cons, date and incentive source, and the reviewer's name, job title, industry, company size, length of use and verification. It also returns the product's name, vendor, category, ratings, review count and pricing. Reviews can be sorted and filtered by rating, company size, reviewer role, length of use and frequency of use.
API Parameters
Product
-
- Name
-
url - Required
- Required
- Description
-
The product's Capterra URL, such as
https://www.capterra.com/p/135003/Slack/reviews/. Any page of the product is accepted, such as its overview or pricing page.
Filters
-
- Name
-
sort_by - Required
- Optional
- Description
-
The order of reviews:
most_helpful,most_recent,highest_ratedorlowest_rated. Without it and without filters, the reviews come in Capterra's default feed, up to 100 pages, including summaries of reviews Capterra shows only to signed-in visitors (is_summary: true).
-
- Name
-
rating - Required
- Optional
- Description
-
Only reviews with these star ratings, from
1to5. Separate several with commas, such as1,2.
-
- Name
-
company_size - Required
- Optional
- Description
-
Only reviewers from companies of these sizes:
self_employed,1_10,11_50,51_200,201_500,501_1000,1001_5000,5001_10000or10001_plus. Separate several with commas.
-
- Name
-
reviewer_role - Required
- Optional
- Description
-
Only reviewers with these roles:
user,administratororother. Separate several with commas.
-
- Name
-
time_used - Required
- Optional
- Description
-
Only reviewers who used the product for these lengths of time:
free_trial,less_than_6_months,6_12_months,1_2_yearsor2_plus_years. Separate several with commas.
-
- Name
-
usage_frequency - Required
- Optional
- Description
-
Only reviewers who use the product this often:
daily,weekly,monthlyorother. Separate several with commas.
Pagination
-
- Name
-
next_page_token - Required
- Optional
- Description
-
The
pagination.next_page_tokenfrom the previous page, sent with the sameurl,sort_byand filters, to get the next 25 reviews.
Engine
-
- Name
-
engine - Required
- Required
- Description
-
Parameter defines an engine that will be used to retrieve real-time data. It must be set to
capterra_reviews.
API key
-
- Name
-
api_key - Required
- Required
- Description
-
The
api_keyauthenticates your requests. Use it as a query parameter (https://www.searchapi.io/api/v1/search?api_key=YOUR_API_KEY) or in the Authorization header (Bearer YOUR_API_KEY).
Zero Data Retention
-
- Name
-
zero_retention - Enterprise Only
- Enterprise Only
- Required
- Optional
- Description
-
Set this parameter to
trueto disable all logging and persistent storage. No request parameters, HTML, or JSON responses are stored or logged. Suitable for high-compliance use cases. Debugging and support may be limited while enabled.
API Examples
Product Reviews
https://www.searchapi.io/api/v1/search?engine=capterra_reviews&url=https%3A%2F%2Fwww.capterra.com%2Fp%2F135003%2FSlack%2Freviews%2F
- Python
- Node
- Ruby
- Java
- Go
- PHP
- Bash
- R
- Kotlin
- Swift
- C#
- C
- C++
- requests
import requests
url = "https://www.searchapi.io/api/v1/search"
params = {
"engine": "capterra_reviews",
"url": "https://www.capterra.com/p/135003/Slack/reviews/"
}
response = requests.get(url, params=params)
print(response.text)
{
"search_metadata": {
"id": "search_n9XmVeqAp1RdHE2egKkGJZrx",
"status": "Success",
"created_at": "2026-11-10T02:25:49Z",
"request_time_taken": 17.4,
"parsing_time_taken": 0.01,
"total_time_taken": 17.41,
"request_url": "https://www.capterra.com/p/135003/Slack/reviews/",
"html_url": "https://www.searchapi.io/api/v1/searches/search_n9XmVeqAp1RdHE2egKkGJZrx.html",
"json_url": "https://www.searchapi.io/api/v1/searches/search_n9XmVeqAp1RdHE2egKkGJZrx"
},
"search_parameters": {
"engine": "capterra_reviews",
"url": "https://www.capterra.com/p/135003/Slack/reviews/"
},
"search_information": {
"total_results": 24272
},
"product": {
"product_id": "135003",
"name": "Slack",
"link": "https://www.capterra.com/p/135003/Slack/reviews/",
"vendor": "Slack",
"logo": "https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png",
"category": "Team Communication",
"description": "Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot.",
"target_market": "Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals.",
"rating": 4.7,
"reviews_count": 24272,
"ratings": {
"ease_of_use": 4.6,
"customer_service": 4.4,
"features": 4.6,
"value_for_money": 4.5
},
"pricing": {
"starting_price": 8.75,
"currency": "USD",
"plan": "Pro",
"billing_period": "Per Month",
"pricing_model": "Per User",
"has_free_trial": true,
"has_free_version": true
}
},
"reviews": [
{
"position": 1,
"review_id": "5a5df6e7-a950-48c1-9120-9a1d3db154b1",
"is_summary": false,
"title": "Effortless Team Communication Across Time Zones",
"rating": 5.0,
"date": "2026-11-09",
"summary": "Slack solves the problem of people being in multiple locations at the same time. It brings everyone together and allows for ease of communication and reference in one place.",
"pros": "Slack lets me communicate with my entire team across multiple time zones effortlessly. Especially when we are all working on something with tight deadlines. It's easy to use and easy to switch between multiple conversations and chats with ease.",
"cons": "Sometimes it can be stressful to get multiple alerts at once, but that's just part of the process when you have multiple chats and multiple things going on at once.",
"ratings": {
"ease_of_use": 5.0,
"likelihood_to_recommend": 10.0
},
"source_site": "G2",
"reviewer": {
"name": "Brandon A.",
"job_title": "Attorney",
"avatar": "https://lh3.googleusercontent.com/a/ACg8ocJBVQDeWORFtXK6sDe79MxIS8wwN2OqKbFbDyiqyc8F8-RCPg=s96-c"
}
},
{
"position": 2,
"review_id": "336e399c-121a-425a-a213-1d1945cea8bd",
"is_summary": false,
"title": "The Greatest and Best Suited for Instant Messaging and Group Calling",
"rating": 5.0,
"date": "2026-11-09",
"summary": "Efficiently chatting and conducting meetings with coworkers about projects has streamlined communication and collaboration and it allows me to easily share files throughout the organization.",
"pros": "Highly reliable instant messaging tool that offers exceptional group channels for transparent and open discussions in the workplace and it also works great for group calling.",
"cons": "Finding documents is a little challenging due to the less responsive search functionality.",
"ratings": {
"ease_of_use": 5.0,
"customer_service": 5.0,
"likelihood_to_recommend": 10.0
},
"source_site": "G2",
"reviewer": {
"name": "Flavio S.",
"job_title": "Cybersecurity Engineer",
"time_used": "3-5 years"
}
},
{
"position": 11,
"review_id": "1a282e2a-519e-4500-9679-c55a8926b142",
"is_summary": true,
"rating": 5.0,
"date": "2026-11-09",
"summary": "Using Slack allows for efficient team collaboration through group channels dedicated to specific topics, which is particularly useful for quick meetings. A limitation is that certain features, such as polls, are only available through extra add-ons.",
"ratings": {
"ease_of_use": 5.0,
"customer_service": 5.0,
"likelihood_to_recommend": 10.0
},
"source_site": "G2",
"reviewer": {
"name": "Silvina P.",
"job_title": "Board Administrator",
"time_used": "3-5 years"
}
}
],
"pagination": {
"next_page_token": "cGFnZToy"
}
}
Most Recent Negative Reviews From Small Companies
https://www.searchapi.io/api/v1/search?company_size=1_10%2C11_50&engine=capterra_reviews&rating=1%2C2&sort_by=most_recent&url=https%3A%2F%2Fwww.capterra.com%2Fp%2F135003%2FSlack%2Freviews%2F
- Python
- Node
- Ruby
- Java
- Go
- PHP
- Bash
- R
- Kotlin
- Swift
- C#
- C
- C++
- requests
import requests
url = "https://www.searchapi.io/api/v1/search"
params = {
"engine": "capterra_reviews",
"url": "https://www.capterra.com/p/135003/Slack/reviews/",
"sort_by": "most_recent",
"rating": "1,2",
"company_size": "1_10,11_50"
}
response = requests.get(url, params=params)
print(response.text)
{
"search_metadata": {
"id": "search_e4Y69DMlgLWRiqk2pXxN0K2V",
"status": "Success",
"created_at": "2026-11-09T23:33:33Z",
"request_time_taken": 1.68,
"parsing_time_taken": 0.0,
"total_time_taken": 1.68,
"request_url": "https://www.capterra.com/p/135003/Slack/reviews/",
"html_url": "https://www.searchapi.io/api/v1/searches/search_e4Y69DMlgLWRiqk2pXxN0K2V.html",
"json_url": "https://www.searchapi.io/api/v1/searches/search_e4Y69DMlgLWRiqk2pXxN0K2V"
},
"search_parameters": {
"engine": "capterra_reviews",
"url": "https://www.capterra.com/p/135003/Slack/reviews/",
"sort_by": "most_recent",
"rating": "1,2",
"company_size": "1_10,11_50"
},
"search_information": {
"total_results": 73
},
"product": {
"product_id": "135003",
"name": "Slack",
"link": "https://www.capterra.com/p/135003/Slack/reviews/",
"vendor": "Slack",
"logo": "https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png",
"category": "Team Communication",
"description": "Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating.",
"target_market": "Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals.",
"rating": 4.7,
"reviews_count": 24272,
"ratings": {
"ease_of_use": 4.6,
"customer_service": 4.4,
"features": 4.6,
"value_for_money": 4.5
},
"pricing": {
"starting_price": 8.75,
"currency": "USD",
"plan": "Pro",
"billing_period": "Per Month",
"pricing_model": "Per User",
"has_free_trial": true,
"has_free_version": true
}
},
"reviews": [
{
"position": 1,
"review_id": "Capterra___7094081",
"title": "Regular Chat App But Support Team Doesn't Work",
"rating": 1.0,
"date": "2026-02-11",
"summary": "We encountered a bug and reported it, but support hasn’t even responded. We’re using the Business+ plan for 30 people, and we’ve asked for help through multiple emails, but they don’t seem to care. We use multiple tools, and this is the worst tool we’ve used so far. If you have another option, we definitely suggest using any other tool that actually has support.",
"pros": "It’s a pretty standard chat app. Overall, it works fine, as long as you can look past a few bugs here and there.",
"ratings": {
"ease_of_use": 2.0,
"customer_service": 1.0,
"features": 2.0,
"value_for_money": 1.0,
"likelihood_to_recommend": 0.0
},
"review_source": "No Incentive Offered",
"is_incentivized": false,
"source_site": "Capterra",
"reviewer": {
"name": "Hakan S.",
"job_title": "Founder",
"industry": "Computer Software",
"company_size": "11-50 employees",
"time_used": "2+ years",
"avatar": "https://reviews.capterra.com/cdn/profile-images/linkedin/87d0c3c63051f779b3d15ecd6d8a6a8c3c6908e406dbadf5cc1ee3d378acf59f.jpeg",
"is_anonymous": false,
"is_linkedin_verified": true,
"validations": [
"LinkedIn",
"ProofOfLink"
]
}
},
{
"position": 2,
"review_id": "Capterra___7046613",
"title": "Slack < Zoom",
"rating": 2.0,
"date": "2025-11-17",
"summary": "I have been forced to use it for 2 different clients since late 2023. I prefer to use Zoom better and I cannot create screen captures in Slack like I can in Zoom.",
"pros": "It gets the job done. It does a better job of alerting me on my phone of messages than it does on my laptop.",
"cons": "No screen capture capability, messages get buried, desktop version does not chime for messages even though I have it turned on, user interface is confusing",
"ratings": {
"ease_of_use": 3.0,
"customer_service": 3.0,
"features": 2.0,
"value_for_money": 2.0,
"likelihood_to_recommend": 1.0
},
"review_source": "Nominal Gift Card",
"is_incentivized": true,
"source_site": "Capterra",
"reviewer": {
"name": "Jennifer J.",
"job_title": "Interactive Producer and Developer",
"industry": "E-Learning",
"company_size": "11-50 employees",
"time_used": "2+ years",
"is_anonymous": false,
"is_linkedin_verified": false,
"validations": [
"ProofOfLink"
]
}
},
{
"position": 3,
"review_id": "Capterra___6783163",
"title": "It was good tool but now avoid to pay mony for it",
"rating": 2.0,
"date": "2025-04-20",
"summary": "It was a great up that was used a lot especially during COVID period, but now is loosing big part of his values! I'm not advice this program anymore!",
"pros": "Good tools (mainly chat) for remote team working and project management",
"cons": "Sicne SalesForce took over Slack it has gone downhill big time with permanent ADS in all app",
"ratings": {
"ease_of_use": 3.0,
"customer_service": 1.0,
"features": 2.0,
"value_for_money": 1.0,
"likelihood_to_recommend": 2.0
},
"review_source": "Nominal Gift Card",
"is_incentivized": true,
"source_site": "Capterra",
"reviewer": {
"name": "Fabrizio A.",
"job_title": "Business development",
"industry": "Medical Devices",
"company_size": "1-10 employees",
"time_used": "1-2 years",
"is_anonymous": false,
"is_linkedin_verified": true,
"validations": [
"LinkedIn",
"BusinessEmail",
"ProofOfLink"
]
}
}
],
"pagination": {
"next_page_token": "eyJzb3J0IjpbMTU2MDU1OTUyMDAwMCwiYjJjNjg0NWYtYmY4MS01YWVkLWJmNTktOTg1OTFiMzljMGJhIl0sInBhZ2luYXRpb25fc2Vzc2lvbl9pZCI6IjUzNmM3MTE0LThhNGEtNDM0Ny1hOTUyLTA1Yjk3MjFmMTY3MiJ9"
}
}